A report is still processing
You can leave the processing page and return through Genius Report > Your Reports. Refresh that list before starting another report for the same account.
Keep the account public while the report is being built. A private, deleted, or restricted TikTok account may not provide the public information the report needs.
A report is missing from Your Reports
- Check that you are signed in with the account used to create the report.
- Open Genius Report > Your Reports.
- Check the generation date and username for each result.
- Check the inbox and spam folder for the email address confirmed during checkout.
The report uses the wrong account
Before creating another paid report, copy the current username from the public TikTok account and compare it with the report.
Contact Tokchart support with the report username, report generation date, account email address, and the exact status or error message. Do not send a password, payment-card details, or a password-reset link.
Next steps
Generate and read a Genius Report, or contact Tokchart support.